Eye Am Beautiful Pty Ltd t/a Locks Lash
At Locks Lash most of our clients are super happy. In the very odd occasion that this is not the case we have a policy to take care of that.
We don't usually give a refund after a service is taken (such as our training courses, in person and online). If you feel for some reason unsatisfied with the service please contact us within 3 days so we can arrange a sort this out for you.
Our first procedure is to listen to you and find out what exactly happened. More often than not, we can easily handle the situation for you. We have an abundance of trainers and experts on hand to personally assist you with anything you need.
You’re also more than welcome to come to as many of the same class as you like (called a refresher) within a year of your initial training. This applies to live training only.
No refund will be given for change of mind, you found you could not do lash extensions, lash lift, henna or any of the other courses we provide (in person or online), your sight was not good enough or anything similar.
It would also be considered very unusual and suspicious if you were the only one who had a complaint in a live class and this typically would not warrant a refund.
Under the very unusual circumstances when a refund is given after a service is taken, you will be reimbursed the full amount you originally paid. Any goods and products you received will again become the property of Locks Lash and we ask they are returned in their original un-used form within an agreed upon time, before a refund is issued. Any shipping or postage required will be at your cost. If any products have been used or opened, the full price of each product will be deducted from your refund.
Unfortunately if for some reason after your class (live or online), you change your mind and decide that lash extensions/lift/henna or any other the other courses we provide are not for you, we do not offer a refund on the kit only under these circumstance. We can however help with advise on how you could sell it privately if you wish.
In the unusual circumstances that you find any product in your kit which is faulty in anyway when you received it, then please let us know immediately so we can replace it for you.
For the volume and classic course taken back to back this is at your own discretion.
There is no refund for change of mind, or if you found it cheaper somewhere else or anything similar however it is okay to reschedule. If you decide that being a lash technician is not for you this does not mean that you legally have a right to a refund for the course, so we don’t offer any refunds for this.
If for some reason our trainer has slipped up then let us know and we will work to rectify this. But once again you must contact us within 3 days of the course.
At Locks Lash we strive to make sure every student leaves their class feeling inspired to take their next steps as a lash technician, if for any reason you are dissatisfied, we would ask that you first allow us to try and fix the error. But once again you must contact us within 3 days of the completion of course.
When booking an in-person class there is a $100 deposit to secure your place in the class. You have a 7 day cooling off period in which you are entitled to a full refund of this $100 deposit if you change your mind or have a change in circumstances.
After this 7 day cooling off period, if you have a change of schedule or change your mind and cannot attend the class due to change in circumstance then we are more than happy to re- schedule your class for a better time, however the $100 deposit you paid becomes non- refundable under the aforementioned circumstances.
If you have paid for your in-person course in full and are looking to cancel the course, a $100 cancellation fee is implemented and the remaining balance will be given to you as store credit.
If you are wanting to reschedule your course date, the full amount will be transferred to the new date and no $100 cancellation fee is implemented. You will be emailed this refund policy upon booking into a class. By receiving this email you agree to these terms.
If you need any assistance with anything please contact us directly at any of the following;
03 9376 4426
55 Down St, Collingwood
Mon-Fri 9am to 5pm
The Locks Lash team xXx
ABN: 2714 7630055