Eye Am Beautiful Pty Ltd t/a Locks Lash
At Locks Lash most of our clients are super happy. In the very odd occasion that this is not the case we have a policy to take care of that.
We don't usually give a refund after a service is taken (such as our training courses, in person and online). If you feel for some reason unsatisfied with the service please contact us within 3 days so we can arrange to sort this out for you.
Our first procedure is to listen to you and find out what exactly happened. More often than not, we can easily handle the situation for you. We have an abundance of trainers and experts on hand to personally assist you with anything you need.
Our online courses never expire for each user so you are able to go over the information as many times as needed for you to understand and apply the information in the course.
No refund will be given for change of mind, you found you could not do lash extensions, lash lift, henna or any of the other courses we provide (in person or online, even if the course has not been started or taken), lost interest in doing the course, your sight was not good enough or anything similar. Under Australian Consumer Law change of mind refunds are not a guaranteed right. Refunds only apply if the product or service was faulty in some provable way.
It would also be considered very unusual and suspicious if you were the only one who had a complaint in a live class and this typically would not warrant a refund.
The transfer of an online course into someone else's name is done at the discretion of Locks Lash and would only be considered if the course has not been started.
Under the very unusual circumstances when a refund is given after a service is taken, you will be reimbursed the full amount you originally paid. Any goods and products you received will again become the property of Locks Lash and we ask they are returned in their original un-used form within an agreed upon time, before a refund is issued. Any shipping or postage required will be at your cost. If any products have been used or opened, the full price of each product will be deducted from your refund.
Unfortunately if for some reason after your class (live or online), you change your mind and decide that lash extensions/lift/henna or any other the other courses we provide are not for you, we do not offer a refund on the kit only under these circumstance. We can however help with advise on how you could sell it privately if you wish.
In the unusual circumstances that you find any product in your kit which is faulty in anyway when you received it, then please let us know immediately so we can replace it for you. We will only replace an item if it is faulty in anyway when you receive it.
In the rare situation where you find something missing from your kit, please let us know within 1 week of receiving it, providing your invoice number and a photo of your kit contents. Note that items in the kit may vary depending on what we have in stock at the time, we will only send a missing item if it did not have a replacement sent.
For the volume and classic course taken back to back this is at your own discretion.
There is no refund for change of mind, or if you found it cheaper somewhere else or anything similar however it is okay to reschedule. If you decide that being a lash technician is not for you, this does not mean that you legally have a right to a refund for the course, so we don’t offer any refunds for this.
If for some reason our trainer has slipped up then let us know and we will work to rectify this. But once again you must contact us within 3 days of the course.
At Locks Lash we strive to make sure every student leaves their class feeling inspired to take their next steps as a lash technician, if for any reason you are dissatisfied, we would ask that you first allow us to try and fix the error. But once again you must contact us within 3 days of the completion of course.
A cancellation fee is charged if you give less than 1 weeks notice cancelling your live course.
- $500 for a private class
- $100 for a group class
- $100 for a 1/2 day group class
You will be emailed this refund policy upon booking into a class. By receiving this email you agree to these terms.
If you need any assistance with anything please contact us directly at any of the following;
03 9376 4426
55 Down St, Collingwood
Mon-Fri 9am to 5pm
The Locks Lash team xXx
ABN: 2714 7630055